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Digital Employee Identity
In-House Qwen 2.5 7B (Local GPU)
Saved with the agent profile. Use this for the core directive only. Profile and business context are automatically backed up into permanent memory.
Speech-to-Text (In-House Moonshine)
LLM (In-House)
Text-to-Speech (In-House Kokoro — GPU Accelerated)

Configure when the business is open. Outside these hours, callers hear the after-hours message.

Departments and phone numbers for call transfers.

Common questions and answers the agent should know.

Custom scenarios that guide agent behaviour in specific situations.

From your Jambonz carrierrier configuration.
The DID assigned to this agent via VoIPCloud.
Interaction History

Automatic summaries of phone calls, meetings, and email interactions. The AI reads this before every call to remember past conversations.

Save the agent first, then memory entries will appear here.

Permanent Knowledge

Important information that this digital employee must always know. Upload a file or type it in here for manual knowledge. Profile and business context not kept in the lean prompt are auto-backed up into permanent memory in Firestore.

Outbound Call List

Upload a CSV/spreadsheet of people to call. When ACTIVE, the agent will work through the list during UK business hours (09:00–17:30 Mon–Fri), calling the person tried least recently first. Voicemails don't count — it will keep trying until it speaks to someone. After each completed conversation, it records the outcome and moves on.

0 Total
0 Pending
0 Completed
0 Voicemail Only
Client Name Company Website Email Phone Last Called Outcome
No contacts loaded. Upload a CSV to get started.
Add Single Contact

Edit the system prompt below. It is loaded from Firestore and only changes when you save it.